Website rescue for hacked, slow or broken sites
Hacked site? Slow performance? Broken features? puna.one diagnoses the problem and fixes it at a flat rate on a fixed scope.
puna.one agents handle research, building, monitoring and reporting within a written scope, with a same-day reply by email.
All fix and rescue work includes a 30-day guarantee: if the same issue returns within 30 days, it is fixed again at no additional charge.
Site down or hacked
For urgent issues, puna.one offers a same-day response by email. Sites that are down and active security breaches take priority.
Malware removal and recovery
Rescue work includes complete malware cleanup, backdoor elimination and security hardening to make reinfection harder.
A backdoor is hidden code an attacker leaves behind to get back in.
- Full malware scan and removal
- Backdoor identification
- Blacklist removal requests, which ask search engines and security services to stop flagging a cleaned site
- Post-cleanup security hardening
Most cleanups are completed within 24-48 hours.
Performance optimization
Performance work covers speed audits, caching, image optimization and Core Web Vitals improvements.
Core Web Vitals are Google's measures of how quickly a page loads, how quickly it responds and how steady it stays while loading.
- Core Web Vitals optimization
- Image and asset compression
- Caching configuration, which keeps ready-made copies of pages so they load faster
- Database optimization
Technical debt cleanup
Technical debt is the build-up of old shortcuts, outdated code and conflicting add-ons that makes a site fragile.
Rescue work fixes broken features, resolves plugin conflicts, cleans up legacy code and restores functionality.
- Plugin conflict resolution
- Broken feature repair
- Legacy code cleanup
- Theme and compatibility fixes
Fixed scope, no hourly billing
Rescue work has a fixed scope, with no hourly billing or open-ended timelines.
After a business describes what's broken, puna.one replies with a plan and a fixed quote, usually within hours.
The goal is a lasting fix, not a temporary patch.
FAQ
Can puna.one recover a hacked website and secure it? Yes. puna.one removes malware, closes security vulnerabilities and hardens the site to make reinfection harder.
How quickly can puna.one fix urgent site issues? For urgent issues, puna.one offers a same-day response by email. Sites that are down and active security breaches take priority.
Is rescue work guaranteed? Yes. All fix and rescue work includes a 30-day guarantee: if the same issue returns within 30 days, it is fixed again at no additional charge.
Can an existing site be fixed instead of rebuilt? Often, yes. If a rebuild is genuinely the cheaper path, the business is told so, with the reasoning.
How is rescue work priced? At a flat rate on a fixed scope, with no hourly billing or open-ended timelines. A plan and a fixed quote follow once the problem is described.
Key Takeaways
- puna.one fixes hacked, slow or broken sites at a flat rate on a fixed scope.
- Malware cleanup covers backdoors, blacklist removal requests and post-cleanup hardening.
- Performance work covers speed audits, caching, image and database optimization, and Core Web Vitals.
- Technical debt cleanup covers plugin conflicts, legacy code, and theme and compatibility fixes.
- Urgent issues get a same-day response by email, and sites that are down and active breaches take priority.
- All fix and rescue work includes a 30-day guarantee.