Managing spam filters
Open the spam folder and decide message by message. Gmail's help page says to report unwanted mail with Report spam, which moves it to Spam. Google receives a copy of a message you report or move into Spam and may analyze it. If a real message is in Spam, select it and click Not spam. There is no product to buy on this page.
How do you keep a wanted sender out of spam?
Use the mailbox's own controls. Gmail says that after you remove a message from Spam, future mail from that sender will not go to Spam. Adding the sender to Google Contacts is another way Gmail stops sending that sender's messages to Spam. For a rule of your own, Gmail's filter page says you can use filters to send email to a label, or archive, delete, star, or automatically forward your mail.
Its create-a-filter steps are: open Gmail; in the search box, click Show search options; enter the search criteria; at the bottom of the search window, click Create filter; choose what you would like the filter to do; click Create filter. The same page says that when a filter forwards messages, only new messages are affected. Menus move, so start from those help pages.
This page does not require a named extra filter.
Will these steps stop a phishing message?
No. Gmail's spam page treats a message that tries to collect personal information as a different warning: do not reply and do not open links, and report it as phishing if you are not sure it is from a trusted sender. Marking mail as spam, or taking it out of spam, does not promise that every wanted message will arrive or that every malicious one will be caught.
A second sign-in check is a separate subject on the email security guide.
Related reading
Key takeaways
- Open the spam folder and decide message by message.
- Use the mailbox's own controls to keep a wanted sender out of spam.
- Marking mail as spam, or taking it out of spam, does not stop phishing.
- There is no product to buy on this page.
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